Two Hotels

What Is the overlap between trading trading operations, marketing and product/ serve development at Acme Whistles? The simple answer to this disbelief Is, thither Is a precise signifi assholet overlap between these functions. The underlying question is Why? Partly, the reason is size. As Simon Ottoman says in the example, sm all(prenominal) companies can non give specialist functions so at a managerial aim everyone does everything to around extent. This becomes especially true when the boss of the company Is besides the admiter, It Is literally his give money that Is being spent when creating any invigorated managerial oleos.Partly also the tradition and competitive stance of the company has an influence. This is a company that competes on quality and innovation. Both these things depone on informal communications inside the validation and a fast moving, agile ability to checkout and implement new Ideas. Oxford 1 What atomic number 18 the main aftermaths facing Sofas operations managers? Broadly, Oxford result have the same issues as any other operation. They mustinessiness mold their strategic objectives, design appropriate processes that deliver appropriate services, plan and introduction those processes, and continually adapt and improve how they deliver their services.But they also have or so particularly difficult challenges because of their status as an emergency and caring organization. They must provide a global service. By deflation, Sofas scope of operations Is global. anyplace a disaster Is the likes ofly to strike could pay off the attention of the charity. However, more of Sofas work Is not concerned with the eminent profile disaster simpleness side of its subscriber line, but rather the ongoing community development projects it undertakes. closely of these projects leave e in the poorer, less developed parts of the world.The entailment of this is that, from an operations point of view, services must be delivered with out an assumed level of infrastructural support. The ability to adapt development methodologies to such circumstances would be a key operations task. Another aspect of globalization for Oxford concerns the coordination of expertise. Experts, either in development or disaster relief, may be located anywhere In the world. The task of understanding and coordinating this pool of potential wait on must be a major operations task. It will rely on maintaining a database of expertise and on the ability to deploy it, sometimes at short notice.They must be environmentally ethical. To Oxford, the concept of environmental management must be tackled at two levels. The most transp atomic number 18nt one Is that environmental awargonness is an output from the charity operations. In other words, environmental management, to some extent, is one of the operations products. It will engage in lobbying governments and non-governmental agencies to achieve Its alms of greater environmental sustainabilit y. However, in that arrangement Is also another related Issue. Sofas operations themselves must also be environmentally sound.Agricultural projects, for example, must be managed to ensure that there is 1 OFF local pressures to do so. They must be socially responsible. Again, this is one of those issues, which is both an output from the operation and an objective for the manner it runs its own operations. A key issue here must be the focusing in which the on the ground managers of development projects tackle some of the particularly sl overthrower cultural issues. For example, sexual practice issues are one of Sofas campaigning points forever, appropriate gender roles are seen in very diametric ways in divers(prenominal) parts of the world.Pursuing its own ends in terms of, say girls education, must be balanced against traditional ideas of womens role. Whereas this difficulty may be relatively unsophisticated to reconcile at a strategic level back in the charity Oxford head quarters, its victor depends on how local operations managers deal with the issue at a day-to-day level. Prt A Manger What are the advantages and disadvantages of Prt A Manger organizing itself so that the individual shops make the sandwiches that they sell? There are a number of advantages in this type of organization. The load on the mental faculty in the shop is equalized throughout the day.The indigence from customers for purchasing the sandwiches occurs mainly in the middle of the day. If the mental faculty only sold sandwiches, they would be busy in the middle part of the day and unoccupied at other times. The way Prt a Manger organize their processes, the staff can occupy themselves do sandwiches in the early part of the day, then, as the day progresses, staff will progressively move from making to selling. As demand then reduces towards the end f the day, staff will move onto general cleaning and tidying activities as well as making ready for the same cycle of activitie s to relieve itself the next day.There is clear and direct responsibility for quality, customer service and greet. If there are any problems with quality and availability of sandwiches, it is the same staff who caused the problems who receive customer complaints (In fact, Prt a Manger get very few complaints). Similarly, the potency of cost control can be clearly associated with the staff in the shop. It is a more interesting Job that has a number of different activities (making, selling, cleaning, etc. ) than one where an individual will specialize in entirely one of these tasks.It is easier to engender a sense of pride in the blue quality and wholesome nature of the products when they are made on the premises. It should be pointed out that there also disadvantages. The main one is that the cost of making sandwiches in a sandwich grinder (the way the vast volume of sandwiches are made) is very significantly cheaper because of the higher volume. How can effective operations m anagement at Prt A Manger contribute significantly to its success? And what would the consequences of poor operations management be in this kind of organization?By developing a culture within each stock certificate that takes pride in the products themselves, the way they are made and the way customers are served. By listening to customers so that customers reactions and comments can inform the design of new products. By not wasting materials through poor control, which would increase the cost of running the operation. By developing a sense of fun as well as a sense of commitment in the staff so that customers sense a friendly and laced atmosphere. Two very different hotels in delivering an appropriate level of service?For Formula 1, applied science is harnessed in the manufacture of the self-contained bedroom units in the factory prior to assembly on the site. Because of the standardization, conventional factory automation can be used to some extent. More obviously, during the ru nning of normal operations at the hotel, technology, in the form of the automatic booking in machine at the door, digests the hotel to remain open even while it is unstained for much of the day. This saves labor. Similarly, labor is protected by the use of automatic cleaning in the washrooms.This also ensures that high standards of cleanliness are maintained throughout the day, even when the hotel is not staffed. Although not mentioned in the text, Formula 1 hotels also have automatic drinks and snack dispensers, which would allow guests to stave off hunger and thirst even though the hotel does not provide food in a conventional restaurant setting. At the Magus drive Lodge, very little technology is used. The attraction of the hotel lies in its location and in how their staff treat the guests.Staff must not only be informative and courteous, they will also need to protect and reassure those guests who are anxious in their surroundings and create a sense of risk (but not too much adventure). 2 What are the main differences in the operations management challenges facing the two hotels? The main difference is the stop of standardization in the operations processes. For Formula 1, the main use of standardization is in the manufacture of the individual room units. All room units are on the button the same size. Because they all have the same fitting, these fittings can be artsy installed at the factory.This allows the company to buy furniture, curtains, and carpets in high volumes, keeping costs down. The interchangeable nature of the units also allows the hotel to be constructed quickly (which itself saves costs) using standardized methods of wind that are cheaper than building entirely different hotels at each site. calibration of rooms also allows a standardized procedure to be adopted for cleaning and maintenance, so staff can be easily adept using a standardized training package. Finally, standardization of the room units, radically, allows all Formu la 1 hotels to adapt to the geography of the site.By putting the standard units together, like childrens building blocks, they can use unusually shaped pieces of land, which tend to be cheaper than regularly shaped sites. By contrast, the Magus Safari Lodge provides experiences customized for every visitors requirements and abilities. Also, the Magus Safari Lodge must be able to cope with fluctuations in demand through the year. However, Formula 1 try to choose locations that capture the business traveler market during the week and leisure travelers at the weekend.